Establish a 24-hour after-sales response mechanism, provide initial response within 1 hour after receiving customer feedback, and arrange maintenance personnel to come to the site within 24 hours for faulty equipment. Regularly follow up with customers to understand the usage status of equipment, proactively solve potential problems, provide free equipment maintenance guidance, and ensure that customers have no worries when using equipment.

Starting from customer consultation, equipped with dedicated sales consultants to follow up throughout the process. Sales consultants have a deep understanding of customer needs, provide professional product recommendations and detailed solutions, and patiently answer questions. Assist clients in completing the procurement process, including contract signing, logistics coordination, etc., to ensure a smooth and worry free procurement process.

Establish a professional technical team and closely monitor the latest technological developments in the industry. Regularly provide free technical training to customers, including equipment operation, maintenance skills, etc. Arrange experts to provide on-site guidance or remote assistance for complex equipment and difficult problems, helping customers improve their medical technology level and promote the development of the pet medical industry.